How to Book, Confirmation Process, Voucher Queries, & More
How to pay, payment options and security
How to amend bookings, date, quantity changes
How to cancel, cancellation policies and refund process
How to book, use gift vouchers and voucher related info
Required documentation, how my data is used and more
Most activities are confirmed instantly. However, some may take up to 48 hours to confirm.
Yes. Just be sure to provide their details when finalising your booking details to make a booking on behalf of your family and friends. Do note that some vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you’ve entered the correct guest details when making your booking.
Here’s what happens after you’ve placed your order on Klook
First, check your email’s spam/junk folder. Allow up to 2 hours for instant confirmation products and up to 48 hours for others. If your activity is within 2 hours and you haven’t received your voucher, please call us on +61 400 257 005. If you still can’t find your booking confirmation, email us at bookings@itoursntix.com.au.
If you are trying to make a booking more than a few months away, we may not have those tickets in stock yet. Please check back closer to your activity date to purchase those tickets then. The tickets may also be sold out due to high demand. We apologise for any inconvenience caused.
Yes, we use secure, third-party payment gateways for processing. We do not keep your credit card details during or after the transaction.
You will receive a cancellation email that confirms your booking has been cancelled. As long as you cancel within the terms of the cancellation policy you will receive a refund. If a refund is approved; Your payment for the booking will be refunded to the payment method which you used to book your activity. Depending on your payment method, your refund can take 3-14 days to be reflected in your account.
We are a tours and attractions reseller, operator terms and conditions can be found on your tour confirmation voucher. Should you wish to amend or cancel your booking we recommend that you contact the tour operator directly, their details will be on your booking confirmation. If you do want to contact us please email us at bookings@itoursntix.com.au.
Check your email spam/junk folder in case your spam filter has accidentally caught the booking confirmation email. Please allow up to 2 hours to receive your voucher for products with instant confirmation. Some products may require up to 48 hours for confirmation from the supplier. If your tour/activity time is within 2 hours of booking and you have not received your voucher please call us on +61 400 257 005. If you are still unable to find your booking confirmation email, please email us at bookings@itoursntix.com.au.
Yes. Just be sure to provide their details when finalising your booking details to make a booking on behalf of your family and friends. Do note that some vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you’ve entered the correct guest details when making your booking.
You can contact us by email on bookings@itoursntix.com.au. We will reply within 24hrs.
iToursntix has more than 30 years of experience in the tourism industry. We have done the research to ensure that you are only buying top-quality tours and attractions tickets.
